Tenerife Private Transfers
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Booking terms and legal notice

These terms apply to every transfer booked with Maxi Transfer Bus SL. Please read them before you book.

1. Booking and confirmation

The booking form checks your trip, your flight and the price, then prepares a WhatsApp message with all of it. Your booking is made when we reply on WhatsApp to confirm it, with the date, the pickup point, the destination and the price.

2. The price

  • The price is for the whole minibus, one way, for one to nine passengers. A return costs twice the one-way price.
  • It is fixed when you book.
  • It includes flight tracking, up to 60 minutes' waiting after landing, a medium case and a cabin bag per passenger, and insurance for every passenger and their luggage, as the law requires.
  • Any other address in Tenerife is priced by the distance by road, and the booking form shows that price before you book.

3. Payment

When we confirm your booking on WhatsApp, we confirm the fixed price and how you pay. Nothing is charged when you book, and nothing else is added on the day.

4. Flight delays and waiting time

We track your flight number and move the pickup to the real landing time at no extra cost. The 60 minutes of waiting start when your plane lands. If you are held up at baggage or passport control, call your driver: the number comes with your booking.

For a pickup from your hotel or another address, you choose the time when you book, and the driver waits up to 10 minutes. For a flight, we recommend being at the airport three hours before departure.

5. Changes and cancellation

  • You can change your booking free of charge up to 24 hours before the pickup, by email or WhatsApp.
  • You can cancel free of charge up to 24 hours before the pickup. Please tell us as soon as you know, so the minibus can go to someone else.
  • If the airline cancels your flight, tell us and we move the transfer to your new flight free of charge, or cancel it.

6. Luggage, children and passengers

  • Count your cases, golf bags and bikes in the booking form. If they need more space than the form allows, message us and we confirm it before you book.
  • For child seats, message us before you book with the children's ages, and we tell you what we can fit for your date.
  • Every passenger wears a seatbelt. The driver may refuse to carry anyone whose behaviour puts the journey at risk.

7. If something goes wrong on our side

If the vehicle breaks down or the driver is delayed, we arrange another vehicle at no extra cost to you. If we cannot carry out the transfer, you pay nothing. Passengers and their luggage are insured, as the law requires.

8. Complaints

Write to hello@tenerifeprivatetransfers.com and we will answer within 3 days.

9. Law

These terms, this website and any booking made through it are governed by Spanish law. Nothing in them takes away the rights you have as a consumer in your own country.

Information required by Spanish Law 34/2002 on information society services and electronic commerce (LSSI-CE).

  • Owner: Maxi Transfer Bus SL
  • Tax number (CIF): B22557581
  • Address: Calle Azorin 30, puerta B, 38611 San Isidro, Granadilla de Abona, Santa Cruz de Tenerife, Spain
  • Email: hello@tenerifeprivatetransfers.com · WhatsApp: +34 742 082 894
  • Passenger transport authorisation: VDE 13199952

We name hotels, resorts and attractions only to show where we drive. We have no commercial link with them, and their names belong to their owners.

The text and design of this site belong to us. The resort photos are used under free licences, credited on the photo credits page. Links to other websites are given for convenience; we are not responsible for their content.